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Frequently asked questions

I don’t have experience in installing floors yet, can I follow a course at the Academy?

Yes you can complete the Foundation Course at the Academy. It’s a two-day course that covers the basics of flooring installation. The course introduces apprentices and beginner flooring installers to various aspects of sub-floor preparation and installation and provides flooring fitters the basic knowledge and confidence to install a laminate, wood or vinyl floor.

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I already have some experience with installing floors, which training is the most suitable?

The Master Installer Course is designed for professional flooring installers with at least two years' experience. The course builds on their knowledge of pre-installation evaluations, screeds, adhesives and more difficult and intricate flooring installations.

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I already have many years of installation experience, what can I still learn?

We are one of the leading flooring brands, introducing new and innovative flooring that is new to the industry. Training with us will mean you are installing the product to perfection and able to offer your customer peace of mind and moreover, a Lifetime Warranty on your installation. There are always new and improved ways of working which we like to stay on top of, so there will always be new tips and tricks to learn.

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Can I postpone my registration to a later date?

Providing it is within the cancellation policy guidelines – 15 days or more no charge, 7-14 days £50 , 1-6 days £100 . Failure to attend - no refund will be given and no rebooking will be offered

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What are the benefits of obtaining the Quick-Step Master Installer certificate?

Please see the cancellation policy attached

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Can I cancel my registration?

  • You would be listed as a certified installer on the main Quick-Step website for new customers looking for a flooring installer in their area.
  • Offer customers a Lifetime Warranty on your installations.
  • Receive a full set of Laminate and Or Vinyl Quick-Step Swatches
  • Receive Van stickers to identify you as a Quick-Step Master Installer
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